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© Reuters. FILE PHOTO: The logo of Rakuten is pictured at the headquarters of Rakuten in Tokyo, Japan, May 15, 2019. REUTERS/Sam Nussey
TOKYO (Reuters) -Japan’s Rakuten Mobile Inc said on Sunday that its service for users on Rakuten UN-LIMIT VII plans had been restored, after a system failure caused difficulties making calls and sending data for over two hours.
The mobile carrier, a wholly owned subsidiary of Rakuten Group Inc, did not say how many users were affected by the issue, which lasted about 2-1/2 hours after starting shortly before 11:00 a.m. local time.
It said in a statement that service was restored at around 1:26 p.m. on Sunday (0426 GMT Sunday).
Japan’s internal affairs ministry in August issued rare administrative guidance to rival wireless carrier KDDI (OTC:) Corp after tens of millions of users were affected by network troubles in early July.